Reference

Legal policies that protect your account and payments

Q: What happens if I forget my account password or lose access to my email?

Contact support@how788.xyz with your account username and the phone number on file. We'll verify your identity by sending a one-time code to that number, then issue a password reset link. This process usually completes within two hours during business hours.

Q: How can I request all the personal data you hold about me?

Email support@how788.xyz with 'Data Access Request' in the subject line, include your account username, and we'll compile and send you a file containing all your stored data within 14 days. There's no charge for this request.

When you open an account with how 788, you're entering into a clear agreement about how we handle your data, verify your identity, process your withdrawals and keep…

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Our legal position and where local law applies

how 788 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

how 788 operates under a defined legal structure applicable to the regions where we offer access. Where local law permits, we provide real-money accounts, payment processing through DANA, OVO, GoPay and QRIS, and account holder protections. Your account access, deposit terms, and withdrawal rights depend on

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local law in your jurisdiction. We maintain transparent records of all transactions tied to your account, including deposit and withdrawal timestamps, payment method used and account verification status. Our terms of service outline prohibited conduct, account suspension grounds, and dispute resolution paths. If you need clarification
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on any policy, our support team at [email protected] handles legal questions during standard business hours Monday through Friday, 09:00–17:00 Jakarta time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT CHANNELS

Reach our legal and policy team

Team online

Email Support

Send legal inquiries to [email protected]. We respond to policy and account-terms questions within 24 hours. Include your account ID and the specific policy topic so we route your message accurately.

In-App Help

Open your account on desktop or mobile and navigate to Settings > Support > Legal. You'll find a live chat option for immediate policy clarification. Chat is available 09:00–17:00 Jakarta time, Monday through Friday.

Account Verification Team

If you dispute a withdrawal hold or account verification step, contact [email protected] with your account number and supporting documents. We aim to review and respond within 48 hours.

PROTECTION AND TRANSPARENCY

How we handle your data, account security and account requests

Data Handling

Your account information—name, payment method, withdrawal history, account balance—is stored on encrypted servers. We do not sell or share your personal data with third parties outside payment processors and regulatory bodies where local law requires disclosure.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to prevent fraud. Analytics cookies track button clicks and page flow so we can improve the account experience. You can disable non-essential cookies in your browser settings without losing core account access.

Account Security

Your password is hashed, never stored in plain text. We require verification via email or SMS when you change your payment method or initiate a withdrawal. Two-factor authentication is optional but recommended for added security.

Data Retention

We keep your account history for the life of your account plus five years after closure for audit and dispute resolution. Transaction records tied to DANA, OVO, GoPay and QRIS deposits are retained per payment-processor requirements and local financial regulations.

Your Rights and Requests

You can request a copy of all data we hold about you, ask for corrections, or request account closure at any time by emailing [email protected]. We process data-access requests within 14 days. Closure is immediate; any balance is paid out via your registered payment method.

Policy Changes

If we update these terms, we'll notify you via in-app banner and email at least 14 days before the change takes effect. You can object by closing your account within that period; no penalty applies for policy-driven closure.

Frequently asked questions about our legal terms

Contact [email protected] with your account username and the phone number on file. We'll verify your identity by sending a one-time code to that number, then issue a password reset link. This process usually completes within two hours during business hours.

You can update your phone number and withdrawal payment method from Settings > Account Details in the lobby. Name and ID number are locked after verification for compliance reasons. To request a data deletion exception, email [email protected] with your account ID and the specific field you want changed.

Deposits via DANA, OVO, GoPay and QRIS are processed by those payment providers' secure networks; we do not hold your payment credentials. Withdrawals are verified against your registered account name and method, then processed directly to your account within 1–24 hours depending on the payment rail.

We suspend accounts for suspected fraud, failed identity verification, or breach of our terms. You'll receive an email explaining the reason and next steps. Contact [email protected] to appeal or provide additional documentation. We review suspension appeals within 48 hours.

We share only the minimum required—payment processor details with DANA, OVO, GoPay and QRIS, and compliance data with regulators where local law mandates. We do not sell your data to advertisers or marketing partners. See our privacy policy for the full list of data processors.

Email [email protected] with 'Data Access Request' in the subject line, include your account username, and we'll compile and send you a file containing all your stored data within 14 days. There's no charge for this request.

Close your account anytime from Settings > Account Management > Close Account. Any remaining balance is paid out to your registered DANA, OVO, GoPay or QRIS account within 24 hours. Your account data is retained for five years for regulatory and dispute purposes, then securely deleted.

Legal policies that protect your account and payments

Reach our legal and policy team

Email Support

In-App Help

Account Verification Team

How we handle your data, account security and account requests

Data Handling

Cookies and Tracking

Account Security

Data Retention

Your Rights and Requests

Policy Changes

Frequently asked questions about our legal terms

01 What happens if I forget my account password or lose access to my email?

02 Can I change or delete my personal information after I've registered?

03 How are my deposits and withdrawals protected legally?

04 What happens if my account is suspended or locked?

05 Do you share my account data with third parties?

06 How can I request all the personal data you hold about me?

07 What happens to my account and balance if I close it?

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