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How We Protect Your Data and Account

When you open an account with how 788, your personal details and payment information are protected by encryption and verification processes built into every transaction.

Encrypted account loginVerified payment methodsWithdrawal verification
how 788 How We Protect Your Data and Account
REACH OUR TEAM

How to Request or Update Your Privacy Information

Team online

Email Support

Send a data request to our privacy team at [email protected]. Requests are answered within three business days with a summary of what we hold.

Live Chat

Open the chat widget in your account lobby to ask about your data, privacy settings or account history. Our team responds during business hours, seven days a week.

Account Settings

Update your email, phone and notification preferences directly in the Account menu. Changes take effect immediately and are logged in your profile history.

SECURITY & COMPLIANCE

How We Keep Your Account Safe

Encrypted Logins

Your password is encrypted the moment you create it. We never store plain-text passwords. Each login session is verified against our security protocols to detect unauthorized access attempts.

Payment Data Protection

Deposits via DANA, OVO, GoPay and QRIS pass through tokenized payment gateways — your actual banking credentials never touch our servers. Each transaction is timestamped and logged.

Fraud Detection

We monitor all account activity in real time. Unusual withdrawal patterns, login attempts from new devices or abnormal bet amounts trigger automatic verification steps to protect your funds.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies to remember your preferences. Analytics cookies show us which games you visit and how long you stay — we never share this with advertisers.

Data Retention

Active account data is kept for the duration of your membership. Closed accounts are retained for seven years where local law permits, then securely deleted. You can request account closure at any time.

Third-Party Access

We share your data only with payment processors, fraud-detection services and legal authorities where local law requires. We do not sell or rent your information. Our partners sign strict confidentiality agreements.

Your Privacy Questions Answered

You can reset it from the login page using your registered email or phone number. We send a secure reset link to verify your identity. Once you create a new password, your old one is invalidated immediately. The reset process takes about two minutes.

Yes — you can request account closure through the Account menu or by contacting support. We anonymize your profile data immediately, but transaction records are kept for seven years where local law permits for compliance and fraud prevention purposes.

We store your payment method details (DANA, OVO, GoPay, QRIS or bank transfer account) only while your account is active. Once you close your account, payment tokens are deleted after 90 days. Transaction history is retained separately for verification and regulatory compliance.

No — your account information stays within how 788. We only share data with our payment processors and fraud-detection partners, all under strict confidentiality agreements. We never sell your email, phone number or gaming history to third parties or marketers.

We collect your name, email, phone, banking details for deposits, and your activity — games played, time spent, bets placed and withdrawals. This helps us verify your identity, prevent fraud and offer you payout history. We do not collect your location data or browser history outside our platform.

Every login is encrypted and verified against our security database. We monitor for suspicious activity — new device logins, unusual withdrawal patterns, rapid bet changes — and send you a verification code before any high-risk action. You can enable two-factor authentication in your account settings.

Yes — send a data request to [email protected] with your account email and we'll respond within three business days with a complete summary of your profile data, payment history, deposit and withdrawal records, and activity logs from the last 12 months.