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Terms and Conditions That Protect Your Play

When you open an account with how 788, you're entering into a straightforward agreement about how deposits work, how withdrawals are processed, and what happens to your account…

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how 788 Terms and Conditions That Protect Your Play
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How to Reach Us About Your Terms

When you have a question about what your Terms mean for your account — whether it's about withdrawal eligibility, data retention or what happens if you want to close your account — our support team is ready. We operate across Indonesia, including Medan and Semarang, and you can reach us through the channels below.

Team online

Live Chat

Open a chat window inside your account dashboard. Our team replies in under 2 minutes during peak hours, 5–10 minutes off-peak. Chat is available 24 hours, 7 days a week.

Email Support

Send your question to [email protected] with your account email and a description of your Terms query. We reply within 4 business hours, often faster on weekdays during local business hours.

In-Account Help

Look for the 'Terms & Account' section in your settings. It links to your personal Terms summary, deposit history and account closure option all in one place.

DATA AND ACCOUNT SECURITY

How We Handle Your Information Under Our Terms

Your data — account details, payment history, deposit sources — is encrypted and stored on servers we control. We do not sell your information to third parties.

Encryption Standard

All deposits, withdrawals and login credentials use AES-256 encryption. Your payment method details are never stored in plain text on our servers.

Data Retention Policy

Account and transaction records are kept for 7 years after closure for compliance. Personal contact data is deleted upon request, subject to legal holds.

Cookie Transparency

We use session cookies for login and preference storage only. No cross-site tracking or behavioural profiling happens beyond your how 788 account.

Third-Party Access

Payment processors (DANA, OVO, GoPay, QRIS providers) receive only what's needed to clear your deposit. They do not access your game history or account balance.

Account Changes

To update your registered email, phone, or withdrawal address, go to Settings > Account Details. Changes take effect within 1 hour and require email confirmation.

Contact the Privacy Team

Email [email protected] with 'Data Request' in the subject line. We'll acknowledge within 24 hours and complete your request within 30 days where legally possible.

Your Terms & Conditions Questions Answered

Below are the questions our support team hears most often about how our Terms apply to your account, your money and your rights. Each answer points to the exact rule and how it works in practice.

Eligibility depends on local law in your region. We require you to confirm you meet the legal age for gaming in your jurisdiction before signing up. When you tick 'I agree to the Terms', you're stating that you satisfy those age and residency requirements where local law permits.

If your DANA transfer fails, the debit does not reach your how 788 wallet. DANA itself will refund the amount to your DANA balance within 1–2 hours. You can then retry the deposit. If the refund does not arrive, contact DANA support directly — they handle their own transaction reversals.

Yes. Go to Settings > Account Closure and follow the steps. We'll freeze your account immediately. We keep transaction records for 7 years (required by local compliance rules), but we delete your personal identifiers — name, phone, address — within 30 days of closure, unless a legal hold applies.

Your account remains active. Inactive accounts are not automatically closed. Your balance stays in your wallet. If you forget your password, use the 'Forgot Password' link on the login page to reset it. Our Terms do not impose inactivity fees.

Withdrawals via OVO, GoPay and QRIS usually clear within 24 hours once verified. Your first withdrawal requires identity confirmation (a photo ID and a selfie); after that, payouts are faster. Large withdrawals may trigger an additional review, which adds up to 48 hours — we'll notify you by email if that occurs.

Yes. Go to Wallet > Payment Methods and add a new DANA, OVO, GoPay or QRIS account. You can have up to 3 payment methods active at once. Deposits go to the method you select at checkout. Withdrawals must go back to the same method used for the most recent deposit, per our Terms.

We can suspend an account if you breach the Terms — for example, using someone else's payment method, depositing from a restricted region, or attempting fraud. Suspension means you cannot log in or place bets, but your balance remains in your wallet. We always email you the reason and give you 7 days to respond before any permanent closure.

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